Field Service Engineer

The primary responsibility of the Field Service Engineer is to provide on-site support for customers in need of a Field Service provided function. This position is focused on customer service related to analytical equipment that is utilized in numerous industries. The position reports to the Field Service Manager.

Required Skills:
  • Sets up equipment and performs complex processes and measurements.
  • Identifies procedural problems, correctly conducts experiments and reports findings. Also recommends solutions to problems and works toward a resolution.
  • Provides technical assistance and works toward continual improvement to field service processes, procedures, and equipment.
  • Accurately fill out all required documents.
  • Follows written and verbal instructions including safety precautions (MSDS sheets) of chemicals/equipment in use.
  • Must interact with a variety of people at all levels in the organization. Works closely with the manager and engineers in supporting process and product development.
  • Need to be able to work with various hand tools and be mechanically inclined.
  • Should have strong mechanical experience and the ability to read and understand assembly drawings.
  • Must complete tasks within the time frames established in the weekly production schedule.
  • Quality driven work and attitude.
  • Willing to cross-train in other positions within the component build operation and perform job rotations.
  • Possess strong analytical skills needed to perform duties that require mathematical computations.
  • This position requires strong attention to detail and the ability to handle all standard optical equipment and material including high-powered lasers and other components required in the manufacturing process.
  • Excellent organizational skills are necessary in order to meet a variety of demands.
  • Excellent written communication skills are required.
  • Excellent verbal communication skills are required.
  • Computer Skills: Microsoft Office (Word, Excel, Outlook, and PowerPoint) required.

Major Responsibilities:
  • Start-up, troubleshoot, and repair analyzers in factory or at customer site.
  • Able to travel 70% of time, both domestically and internationally, including travel during evening hours and weekends.
  • Conduct training on operation, maintenance, and troubleshooting of analyzers, both hands-on and classroom.
  • Respond to Customer inquiries regarding operation, maintenance and troubleshooting of analyzers. This may be telephone, email, or personal contact with customers.
  • Assist in production, testing, and calibration of analyzers at the factory when required.

Required Qualifications:
  • Minimum of an Associates’ degree or equivalent education in Electronics/Analytical related field.
  • Meet all security and safety requirements for entry in customer facilities. This will involve random drug testing, security screening and background checks, site specific training, fit-testing to personal protective equipment (which may require being clean-shaven, or short hair), or any other reasonable safety or security requirement imposed by the customer.
  • Ability to obtain a driver’s license.
  • Ability to obtain a passport.
  • Military experience a plus.

Preferred Skills:
  • Uncompromising personal and professional integrity, as well as a high-level of respect for all individuals, regardless of nationality, race, religion, or cultural background.
  • Team player, with strong organizational, communication, and people skills.
  • Results oriented, with the ability to work through conflicts and persuasively influence outcomes in a constructive manner.
  • High energy, bright, creative, and articulate individual.
  • Tenacious in meeting deadlines, well organized, adept at managing peak workloads.
  • Excellent oral, written and formal presentation skills.
  • Able to understand other company functions and to effectively work cross-functionally and gain consensus when needed.
  • Familiarity with optics, lasers, and tool design.
  • Familiarity with process control communication protocols. Demonstrated ability to deal with customers is highly preferred.
  • Experience in the oil and gas industry a plus.


Kaiser Optical Systems, Inc., an Endress+Hauser Company, offers a competitive salary and full benefit package including medical, dental, vision, matching 401 (k), and tuition reimbursement.  For those interested in being a part of the team, please send your resume to hr.kosi@kosi.endress.com.

Equal Opportunity Affirmative Action Company